The training sessions were performed online via the Zoom platform due to the global COVID-19 pandemic, thus ensuring more learning time to counteract the lack of face-to-face communication.
The training was conducted in English in Zambia and Zimbabwe. In DRC it was in French. 2 conference halls were provided at the border crossings Kasumbalesa and Chirundu.
The training was divided into two sections:
- Regulators training course – 3 days
- Stakeholders training course – 1 day
Software Company identifies the need for users to be fully aware of the specifics and functionality of the ITS system. The Software Company has developed a Flexible Learning Program to address this need.
The learning objectives for this training were:
- Understanding the principles of ITS system operation
- Working with the main modules of the system
- Working with the system core functionality
- Working with ITS mobile application
In order to accomplish the learning objectives of the Software Company Training Program, a thorough training methodology was developed for the appropriate target audience and skillsets. The training consisted of a two- or five-day block of instructions and included various training materials and scenarios. Each module of the ITS was first presented by the trainers, after which the participants had allocated time to practice the corresponding module, ask questions and give relevant feedback. On the last day of the regular training sessions, a deal-time demonstration was performed, using a vehicle with GPS devices onboard to simulate an actual shipment on a 50-km route. The participants were divided into two groups: the first one in the vehicle, using the mobile app, and the second one in the control room, monitoring the shipment. After the training, a test was administered to ensure mastery of the ITS concepts and learning objectives.
Training materials included several PowerPoint presentations and scenarios designed to allow participants to apply various ITS functionalities, and a final test to evaluate the training results. The instructor taught the ITS framework and concepts from the slide presentations. At various intervals during the sessions, the instructor presented scenarios to the trainees, divided into groups to complete and discuss their scenario solutions.
The exam was administered at the end of the final day of the training.